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Aftercare Support

Our commitment to you extends far beyond providing devices and accessories. We believe in supporting and guiding you through every stage of your critical communications journey — before, during, and after deployment. Working closely with our regional partners, our goal is to ensure you receive personalised care that meets your specific needs.

Whether you require advice, maintenance, or ongoing assistance, we offer a comprehensive range of aftercare services to support your operations.

Expert technical support

Our team of engineers deliver fast and effective support as needed at each stage of your journey with us. With a dedicated support team at our headquarters in Cambridge, UK, and a global network of partners to provide localised support, we’re equipped to handle a variety of technical queries. Whether it's solving technical problems or assisting with fleet management, we're here to help your operations run smoothly and efficiently.

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Training and skills development

Our training programmes enhance your operations and improve your team's performance by teaching them how best to use, configure and deploy their Sepura solution. It equips your team with a deep understanding of Sepura equipment, allowing fleet managers and field users to concentrate on the essential tasks. By focusing on real-life scenarios and customer feedback, we ensure our training programmes are highly relevant and practical.

We offer short instructor-led courses, available in-person or online, that are tailored to meet your requirements. Our courses cover device training, software programming, fleet management and bespoke topics on request.

Repair and maintenance centres

We operate dedicated repair centres across the world to deliver prompt and high-quality service wherever you are located. The safety of Sepura radio users is paramount, and we conduct rigorous checks as part of the repair process to ensure equipment is safe to use. Through expert maintenance of your products, we can extend their lifecycles to reduce operational costs and enhance fleet sustainability in the long term.

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Self-service online platform

Our partner and customer online portal is your dedicated resource hub for accessing technical information, fleet management services, support resources, marketing materials, and the latest updates directly from Sepura. It is designed to empower partners and fleet managers with in-depth guidance for efficient product configuration and deployment. The platform is available all day, every day, ensuring users across the globe can access critical services and resources without delay. Whether you're managing operations locally or internationally, your needs are supported whenever and wherever you require assistance.

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We are here to help you feel confident and supported every step of the way.

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