Norfolk and Suffolk Police

How Norfolk and Suffolk Constabularies enhance frontline communication with Sepura SC21 radios

Challenge

Norfolk and Suffolk Constabularies needed a compact, reliable radio solution offering clear audio, long battery life, and durability to withstand the demands of daily police work.

Solution

After extensive trials and positive feedback, the SC21 was chosen for its robust design, clear audio, and compact size. Sepura’s support, including training and installation, ensured a smooth transition.

Benefits

The SC21 enhances police officers' critical communications, providing reliable, durable performance in a compact design that meets the demands of modern policing.

A female and male police officer talking to each other. Wearing a police vest, hat and SC21 radio.
An SC21 radio on the lapel of a police officer, standing in front of a yellow and blue police car

Meeting the communication needs of Norfolk and Suffolk Police with Sepura SC21 radios

Norfolk and Suffolk Constabularies enhanced their frontline communication by investing in nearly 4,000 Sepura SC21 TETRA radios as part of a joint-force initiative. It equipped officers with compact, high-performance devices designed for critical communications in demanding policing environments. With advanced features and a robust design, the SC21 ensures reliable connectivity, enabling officers to deliver effective public safety services.

Addressing the communication challenges of two major constabularies

Ensuring effective communication across two major constabularies required a robust, reliable, and user-friendly radio solution. Norfolk and Suffolk Constabularies needed a modern, reliable radio solution that offered crystal-clear audio, long battery life, and a user-friendly design. The radios also needed to withstand the demanding nature of daily police work while taking up minimal space on an officer’s uniform.

After considering the options available to us it was clear that Sepura’s SC21 was the unanimous choice of both our front-line officers and our operations teams. Sepura’s support is outstanding, and they are working closely with us to help manage our transition to the new devices, including assisting with training and the installation of charging equipment, ensuring that our staff will be fully prepared for the transition.

David Woods, Joint ICT Airwave Specialist for Norfolk And Suffolk Constabularies

Sepura SC21: A clear choice for Norfolk and Suffolk Constabularies

After extensive trials, positive user feedback, and a thorough business case analysis covering support, pricing, and product evolution, the SC21 emerged as the preferred solution for both forces. The trial process was led by David Woods, Joint ICT Airwave Specialist for the constabularies, and supported by Sepura’s Business Development Manager, Dawn Griffiths.

A compact version of the Sepura SC20 radio, the SC21 combines high levels of robustness and functionality without compromising on performance. Users particularly praised its rich, clear audio, which allowed for effective communication even in noisy environments, and its compact design, which took up minimal space on an officer’s uniform. The radio’s excellent battery life and robust design also stood out, along with its intelligent user interface, which made essential tasks quick and easy to perform.

Three police officers in black uniform and hats stood in front of an english police car
Four Sepura SC21 radios lying on a white background with the Norfolk and Suffolk Constabularies logos behind

Good communications is fundamental to our policing service, and the SC21 provides the support we need to deliver the best service possible.

Temporary Assistant Chief Constable Steve Mattin, Joint Protective Services Lead, Suffolk Police

Why the Sepura SC21 is the preferred radio for frontline policing

Sepura’s TETRA hand-portable radios are trusted by police forces across the UK and beyond, thanks to their innovative features, durable design, and comprehensive support services. The SC21, now in use by both Norfolk and Suffolk Constabularies, enhances officers’ communication capabilities, helping them deliver superior service to their communities.

The SC21 is part of Sepura’s market-leading SC Series of radios, which includes hand-portable and mobile radios, supported by powerful applications and flexible accessories. This combination ensures that public safety officers can communicate efficiently in any environment.

As more UK organisations adopt Sepura hand-portable radios to equip their officers with modern, powerful communication devices, the SC21 stands out in the market for its combination of advanced features and compact design. This unique balance offers officers the best of both worlds, meeting the needs of frontline staff while providing the flexibility and functionality required for effective policing.

Sepura is a leading supplier to UK police forces and many other forces across Europe and the world.

Enhance safety for frontline officers

Learn more about the SC21 and Sepura's solutions for police and law enforcement.