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Paramedic & Ambulance

Transforming ambulance operations with swift and reliable communications for health service operatives.

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Did you know? A Sepura radio is inside every UK NHS Ambulance

Home / Industries / Critical Communications for Paramedics & Ambulance

Enable a rapid and coordinated emergency response using Sepura's radio solutions for ambulance services

Sepura has an in-depth understanding of the ambulance services’ operational and communications requirements, delivering solutions that can meet ambulance needs anywhere in the world. By combining two-way radio communications, messaging, mobile telephony and mobile data, Sepura radios enable faster response times and a more efficient service provision.

Ambulance organisations worldwide currently use Sepura TETRA radios for their emergency-response communications systems and enjoy their considerable benefits. The radios deliver the key communications required by emergency medical teams, with hand portables body-worn by paramedics and mobile radios fitted in ambulances, rapid response vehicles and motorcycles.

Sepura's solution provides ambulance services worldwide with a single supply source for equipment, training, accessories and support.

Sepura also offers radios for Air Ambulance services through approved providers/integrators.

Sepura's radio solutions in action

GPS

Thanks to GPS functionality, paramedics can request immediate assistance by pressing the radio’s emergency button. Almost immediately, the control room can precisely locate them and send help.

Applications

A large proportion of ambulance communications is executed by SDS – with a library of messages set up on each radio. At a glance, the crew can view dispatching instructions and follow them instantly.

Dual console support

Ambulance are often fitted with dual consoles – one at the front and the other at the rear of the vehicle, allowing crew that are caring for a patient at the back of the vehicle to communicate directly with the control room, rather than relaying messages between the front and the back of the ambulance.

Audio and data

Offering ambulance organisations increased efficiency and faster response times in answering emergency calls. Voice and data messages are relayed reliably and immediately, to save precious seconds in answering calls.

'Go with You' gateways

With paramedics on average spending 80% of their time within buildings, Sepura's gateway functionality overcomes any risk of poor reception found in domestic homes, shopping centres, factories or multi-storey car parks.

Related products

Our most popular devices and accessories for ambulance services globally.

SC20

Hand Portable

The SC20 is a resilient, intelligent, and rugged hand-portable device with extensive TETRA capabilities, offering outstanding performance in UHF and VHF frequencies.

IP68
TETRA
UHF
VHF

SC21

Hand Portable

Small and lightweight, the SC21 is a smart and rugged TETRA radio, offering outstanding power in compact form.

IP67
TETRA
UHF

SCL3

Hand Portable

A flexible hand portable that can be deployed as 4G/5G only or Hybrid TETRA and 4G/5G to enable the migration to Mission Critical Services (MCX).

4G/5G
Hybrid TETRA and 4G/5G
IP68

SCG22

Vehicle Device

Intelligent, connected and proven, the SCG22 is an advanced TETRA mobile radio, offering exceptional coverage in UHF and VHF frequencies.

IP54
TETRA
UHF
VHF

SCU3

Vehicle Device

A powerful device that can be used as LTE only or Hybrid TETRA and 4G to facilitate the transition to Mission Critical Services (MCX).

4G/5G
Hybrid TETRA and 4G/5G
IP54

Handset-Based Console 3 (HBC3)

Control

The HBC3 is Sepura's Handset-Based Console, designed to extend the improved user experience of Sepura's popular hand-portable radios to the SRG3900 and SCG22 mobile range. Clear and user-friendly, featuring a colour user-interface consistent with Sepura's SC20, SC21 handheld radios, the HBC3 boasts a unique shortcut/notification bar to alert users to missed calls or messages, as well as major changes in the radio's operational state. Like the SC20, the consoles feature three context keys, creating an intuitive user experience and helping to reduce training costs.

TETRA

IP67 Sepura Remote Speaker Microphone (sRSM)

Audio

Robust and lightweight, the IP67 sRSM boasts outstanding audio quality, IP67 environmental protection and Water Porting® technology - ensuring loud, clear audio, even in continuous, heavy rain. Its ergonomic design makes it easy to use, even with gloved hands or in poor light. Three soft keys can be used for customised configuration, such as volume increase, volume decrease and TMO/DMO toggle. It also features a dual colour LED and a threaded 3.5mm earphone jack to attach an optional privacy earpiece. Two versions of the IP67 sRSM are available with standard lead length (550mm) and short lead length (310mm). Both are fitted with an sRAC Connector.

IP67
TETRA

SC20/SC23 Heavy Duty Leather Case

Carrying

This case comes with a Klick Fast stud permanently attached and has a specially moulded base to enable the case (with radio) to stand upright on a desk. Part no. 300-01386

TETRA

SC21 Leather Case with Klick Fast Stud

Carrying

The leather case is designed to accommodate both standard and high capacity batteries and to allow connection of audio accessories via the side RAC connector. The Klick Fast stud allows quick, easy docking and locking of the radio into seven positions, compatible with Klick Fast docks. Part no. 300-01917

TETRA

All Devices All Accessories

Real-life customer stories

English Ambulance Services to Benefit from Sepura’s SCL3 Hand-Portable Device

Following the recent announcement of the contract to supply the SCL3 broadband hand-portable device to the Department for Health and Social Care (DHSC) via the NHS Ambulance Radio Programme, we are delighted to share further details.

Stockholm Air Ambulance Upgrades to SC20 TETRA radios

Stockholm Air Ambulance has recently upgraded their TETRA hand-portable radios to the latest in TETRA technology, Sepura’s SC20, for use on the Swedish RAKEL network.

Bermuda Police Equipped With Sepura Critical Communications Solution

An upgraded TETRA critical communications solution has been deployed to the island of Bermuda to support all public safety organisations on the island. Working with delivery partner Electronic Communications Ltd and manufacturing partners Sepura and Teltronic, PowerTrunk deployed the solution early in 2020. Police, fire and ambulance services will all be connected to the new network, as well as other emergency responders including the Royal Regiment.

Why choose Sepura

Dedicated to continuous R&D

Innovation is at the core of our operations. That's why over 50% of our team are dedicated to research and development. Investing in the future is critical to support our customers migrating to emerging technologies and we are proud to carry out all of our R&D in-house. R&D at Sepura

Outstanding service and aftercare

At Sepura, we believe that customers don’t just buy a device; they invest in a relationship. This philosophy is embodied in all our teams and our global partner network, providing professional, agile support, repairs, and customer service. Learn more about customer aftercare.

Team of industry experts

Meet our talented team of experts who have extensive experience working with critical communications customers. From innovators and engineers to product specialists, the Sepura team is dedicated to designing and developing solutions that meet the practical needs of mission-critical users. Meet the team. Meet the team.

We are here to help

To discuss your critical communications needs or request a quote, get in touch with us using the short form below.